Refund Policy

Last Updated: April 4, 2026
 

At Yousf Commercial Cleaning, we strive to deliver exceptional service and maintain the highest standards of professionalism. Because our work is performed on‑site and customized to the specific needs of each client, our refund practices differ from product‑based businesses. This Refund Policy outlines how service concerns, credits, and refund requests are handled.
 

1. General Refund Policy

Due to the nature of commercial cleaning services, all completed services are non‑refundable.
Once a service visit has been performed, labor, materials, and operational costs cannot be reversed.

However, we stand behind the quality of our work and offer remedies consistent with industry best practices, including service corrections and future service credits when appropriate.
 

2. Satisfaction Guarantee

If an area was missed or does not meet the agreed‑upon cleaning standards, clients must notify us within 24 hours of service.

We will provide one of the following, at our discretion:

• A complimentary re‑clean of the affected areas

• A service credit applied to a future visit

• An adjustment to the service plan for long‑term customers

This guarantee applies to cleaning tasks included in the approved Scope of Work (SOW).
Issues reported after the 24‑hour window may not qualify for correction.
 

3. Prepaid or Recurring Service Accounts

For clients with recurring cleaning contracts or prepaid arrangements:

• Unused prepaid service fees may be credited toward future services

• Prepaid fees are not refundable, but may be transferred or applied to different service types upon approval

• If a long‑term contract is cancelled early, outstanding account balances and contract terms still apply
   

4. Deposits

Deposits collected for large projects or specialized cleaning services are non‑refundable, unless:

• The service is canceled by Yousf Commercial Cleaning

• A written exception is granted by management

If a client cancels a scheduled project:

• 72‑hour notice: deposit may be partially credited

• Less than 72‑hour notice: deposit is forfeited due to labor and scheduling costs
   

5. Service Not Performed Due to Client Issues

Refunds will not be issued when service cannot be performed for reasons outside our control, including:

• No building access

• Locked or restricted areas

• Unsafe or hazardous site conditions

• Incorrect or outdated access instructions

• Client‑requested delays or cancellations without proper notice

In such cases, a trip fee or minimum service charge may apply.
 

6. Billing Errors

If a billing error occurs (duplicate charge, incorrect rate, etc.), please notify us within 7 business days.
We will promptly investigate and, if necessary:

• Issue a corrected invoice

• Apply an account credit

• Process a partial refund when appropriate

Billing‑related refunds are reviewed on a case‑by‑case basis.
 

7. Customized or Specialty Services

Some services require special materials, equipment, or subcontractors. Fees associated with these services may be non‑refundable once materials have been ordered or subcontractors scheduled.

Examples may include:

• Floor stripping and waxing

• Carpet extraction

• Post‑construction cleaning

• Industrial equipment cleaning

Clients will be notified if a service carries special terms.
 

8. How to Submit a Refund or Credit Request

For any refund, credit, or service‑related concern, please contact us:

Yousf Commercial Cleaning
Email: yousf@yousfcc.com
Phone: (925) 255-5861

Please include:

• Business name

• Service location

• Date of service

• Description of the issue

• Photos (if applicable)

We will respond promptly and work with you to resolve the matter.
 

9. Changes to This Policy

Yousf Commercial Cleaning may update this Refund Policy as needed based on service improvements, operational requirements, or legal changes.
Any updates will be posted with a new “Last Updated” date.